Our policies

Booking & payment

• Card on file to book. We ask for a card when you book. It's stored securely by our payment processor (Square or Stripe). ReadyNest never sees or keeps your full card number.
• Charged after the clean, automatically. Your card is charged once your clean is complete. You'll receive a receipt by email or text, so there are no invoices to chase and no cash to leave out.
• Price confirmed up front. Your instant estimate is a range. We confirm the final price after reviewing photos or doing a walkthrough, and we agree on it with you before we start. If we find something on arrival that really changes the job, we'll talk to you before doing any extra work.
• Tips are optional and appreciated. Your receipt includes an optional tip. 100% of tips go to the crew who cleaned your home.

Cancelling or rescheduling

Our crews plan their day around your appointment, so we ask for as much notice as you can give.

• 48 hours or more before your clean: cancel or reschedule for free.
• Less than 48 hours before: 50% of the clean price.
• Same-day cancellation, or we can't get in: 100% of the clean price for one-time cleans. For recurring cleans, it's 50% of the visit price, with a $50 minimum.
• If our crew can't get in when they arrive (the door code doesn't work, there's no key or lockbox, or nobody is home), we'll call and text you and wait up to 15 minutes. If we still can't get in, it counts as a same-day cancellation.
• Emergencies happen. We'll always listen, and we may waive the fee once for genuine emergencies.
• If we ever need to reschedule because of severe weather or illness, there's never a charge to you.

To cancel or reschedule, call or text (919) 503-2137.

Airbnb & short-term rental turnovers

Turnover prices assume normal guest use. Extra time for heavy messes, excessive trash, or late guest checkout is billed at $45 per hour, and we'll let you know first.

Our satisfaction guarantee

If something we cleaned isn't right, tell us within 24 hours (a photo helps) and we'll come back and fix it, free. We'd rather make it right than have you settle.

Pets

• Pets are welcome! Homes with pets may be priced a little higher depending on whether you have one or two pets or three or more, and how much they shed, so please tell us about them when you request your estimate.
• For everyone's safety, please keep nervous or protective pets in a closed room or crate. Let us know which doors to keep shut.
• Pet accidents, litter boxes and pet waste aren't part of a standard clean. Ask us if you need help.

Access, parking & utilities

• You don't need to be home. Tell us how to get in: a lockbox, door code, garage code or a key. Entry details are only shared with the crew assigned to your home.
• Please share any alarm instructions and where we should park.
• Water and electricity need to be on, especially for empty move-in and move-out homes.
• Please put away cash, jewelry and anything very fragile or sentimental. If anything is ever damaged, we'll tell you the same day and work with you to make it right.

Safety

• Our crew may pause or reschedule a clean if conditions aren't safe, such as no power or water, active pests, mold, biohazards, or an aggressive animal. We'll talk with you first.
• We don't move heavy furniture, climb tall ladders, or handle hazardous materials.
• We treat every home with respect, and we ask that our crew be treated with respect too.

Questions about any of this? Call or text us at (919) 503-2137.